Refund policy

Return & Refund Policy

Effective Date: 06-06-2025

At SleepStore, we strive to provide a seamless and satisfying shopping experience. If for any reason you're not fully satisfied with your purchase, we're here to help with our flexible return and exchange policy.

1. Return & Exchange Window

We offer a 10-day return and exchange policy from the date of delivery. To be eligible:

  • Items must be unused, in their original packaging, and in resalable condition.

  • Returns must be initiated within the 10-day period.

2. How to Initiate a Return or Exchange

To begin a return or exchange, please contact our customer support team with your order details:

Our team will assist you step by step through the return/exchange process.

3. Refund Timeline

Once your returned item is received and inspected:

  • Refunds will be processed within 5–7 business days.

  • Refunds can be issued to your original payment method or as store credit, based on your preference.

  • You will be notified once the refund has been initiated.

4. Order Cancellation

  • Orders may be cancelled within 24 hours of placement.

  • To request a cancellation, please contact our support team immediately.

  • After 24 hours, the order may have been processed or shipped, and cancellation may not be possible.

5. Exceptions & Notes

  • We reserve the right to deny returns or exchanges if the item does not meet the above conditions.

  • Shipping charges (if applicable) are non-refundable.