Returns & Refund

Effective Date: 06-06-2025

At Sleepstore, we strive to provide a seamless and satisfying shopping experience. If for any reason you're not fully satisfied with your purchase, we're here to help with our flexible return and exchange policy.

1. Return & Exchange Window

We offer a 10-day return and exchange policy from the date of delivery. To be eligible:

  • Items must be unused, in their original packaging, and in resalable condition.
  • Returns must be initiated within the 10-day period.

2. How to Initiate a Return or Exchange

To begin a return or exchange, please contact our customer support team with your order details:

Our team will assist you step by step through the return/exchange process.

3. Refund Timeline

Once your returned item is received and inspected:

  • Refunds will be processed within 5–7 business days.
  • Refunds can be issued to your original payment method or as store credit, based on your preference.
  • You will be notified once the refund has been initiated.

4. Order Cancellation

  • Orders may be cancelled within 24 hours of placement.
  • To request a cancellation, please contact our support team immediately.
  • After 24 hours, the order may have been processed or shipped, and cancellation may not be possible.

5. Exceptions & Notes

  • We reserve the right to deny returns or exchanges if the item does not meet the above conditions.
  • Shipping charges (if applicable) are non-refundable.

Frequently Asked Questions

Payment and Promo Code FAQs

We accept all major Indian payment methods to make your shopping experience convenient and secure. You can pay for your SleepStore orders using:

Credit/Debit Cards (Visa, MasterCard, American Express, Maestro, RuPay)

UPI (Google Pay, PhonePe, BHIM, Paytm)

Mobile Wallets (Paytm, MobiKwik, Freecharge)

Net Banking (All major Indian banks)

Cash on Delivery (COD) – available on eligible orders

Yes, absolutely. We use industry-standard encryption to protect your payment information. Your card details are securely processed through trusted payment gateways, and we do not store your card information on our servers.

Unfortunately, you can only use one promo code per order. If you have multiple promo codes, you can choose the one that offers the best discount for your purchase.

To apply a promo code, simply enter the code in the designated promo code box at checkout and click 'Apply.' The discount will be reflected in your order total.

If your promo code isn't working, please check the following:

Make sure the code is entered exactly as it appears, without extra spaces.

Ensure the promo code hasn't expired.

Some codes are valid only for specific products or collections. Double-check the terms and conditions of the code.

If you still have trouble, reach out to our customer support for assistance.

Yes, you can get a refund even if you used a promo code, but only for the amount you actually paid. The value of the promo code is not refundable.

Stay updated on our latest offers and promotions by subscribing to our newsletter, following us on social media, or checking the banners on our website regularly.

Shipping & Returns

We offer a 10-day return and exchange policy. Items should be unused, in their original packaging, and in resalable condition. Please reach out to our support team to initiate a return or exchange.

To start a return or exchange, please contact our customer support team via email or phone with your order details. Our team will guide you through the process step by step.

Once we receive and inspect your returned item, the refund will be processed within 5-7 business days. The amount will be credited to your original payment method or as store credit, based on your preference.

Yes, you can cancel your order within 24 hours of placing it. Please contact our support team as soon as possible to request a cancellation. After this window, the order may already be in processing or shipped, making cancellation more challenging.

Shipping FAQs

We offer free shipping across India. Orders are usually delivered within 3-7 business days, depending on your location.

Yes, if your order hasn’t been shipped yet, you can contact our support team to update your shipping address.

Currently, we only ship within India. We are exploring international shipping options for the future.

You will receive a tracking number via email once your order is shipped. You can use this number to track your package here.

If your order is delayed, please contact our support team with your order number, and we will assist you promptly.

We take care to pack your pillows and cushions securely in sturdy, waterproof packaging so they arrive in perfect condition. If you ever receive a package that’s damaged or tampered with, please inform us immediately. We’ll make sure it’s right.