Welcome to SleepStore. This website (www.sleepstore.in) is operated by SleepStore, a brand offering premium sleep solutions including pillows, comforters, and bedding products. Throughout the site, the terms “we”, “us”, and “our” refer to SleepStore.

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms & Conditions (“Terms”, “Terms of Service”), including any additional terms, policies, or guidelines referenced herein. These Terms apply to all users of the site.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are either the age of majority in your state or province of residence, or that you are the age of majority and have provided consent for any of your minor dependents to use this site under your supervision.

You agree not to use our products or services for any unlawful or unauthorized purpose. In using this site, you must comply with all applicable laws and regulations, including but not limited to copyright and intellectual property laws.

You must not upload, transmit, or introduce any malicious code, viruses, or destructive software that could harm or disrupt the operation of the website or its users.

Any violation of these terms may result in immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You acknowledge that certain content you provide (excluding credit card details) may be transmitted over various networks and may be modified as necessary to meet the technical requirements of those networks or devices. Rest assured, all credit card information is always encrypted during transmission across secure networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service—including use of the Service or access to the Service or any contact provided on the website—without our prior written consent.

Section headings in this agreement are included for reference purposes only and do not affect the interpretation or enforcement of these Terms.

SECTION 3 – ORDERS & PAYMENTS

All product orders placed through our website are subject to availability and formal acceptance by SleepStore.

Upon placing an order, you will receive an order confirmation email acknowledging that we have received your request. Please note that this email does not constitute order acceptance—it simply confirms that your order has been received.

Full payment is required at the time of purchase and must be made through our secure and integrated payment gateways such as Razorpay, PayU, or other listed providers.

We reserve the right to cancel any order and issue a full refund under the following circumstances:

  • The product is no longer in stock
  • There is an error in pricing or product information
  • The payment transaction is incomplete or declined

SECTION 4 – PRODUCTS & SERVICES

Certain products featured on our website are available exclusively through our online store, and in some cases, are limited in quantity due to manufacturer or supply constraints. These items are eligible for return or exchange only in accordance with our Return Policy.

We make every effort to accurately display the colors, images, and details of our products. However, we cannot guarantee that the color you see on your screen will precisely match the actual product, as display settings may vary across devices.

We reserve the right—but are not obligated—to limit the sale of our products or services to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit quantities of any product or service offered, and to discontinue any product at any time without prior notice.

All product descriptions, features, and pricing are subject to change at our sole discretion, without obligation to provide prior notice. Any promotional offers or product listings on the site are void where prohibited by law.

While we strive for accuracy, we do not guarantee that all product descriptions, pricing, or content on this website are error-free, current, or complete. If you receive a product that does not match its description, your sole remedy is to return the item in its unused condition.

SECTION 5 – INTELLECTUAL PROPERTY

All content displayed on this website—including but not limited to text, images, graphics, logos, product designs, and branding elements—is the exclusive intellectual property of SleepStore and is protected under applicable copyright and trademark laws.

You are not permitted to reproduce, modify, distribute, publish, or otherwise exploit any portion of this content without our prior written consent.

Any unauthorized use of this website or its materials may result in legal action and claims for damage.

SECTION 6 – PROMOTIONS & DISCOUNT CODES

From time to time, SleepStore may offer promotional discounts, coupon codes, or limited-time offers to enhance your shopping experience. These promotional codes are valid only for the period specified and are subject to the terms and conditions outlined at the time of the promotion.

Unless explicitly stated, only one promotional code may be applied per transaction. Promotional codes cannot be combined with other offers, discounts, or vouchers.

Promotions are non-transferable, have no cash value, and may be restricted to certain products, categories, or regions.

SleepStore reserves the right to modify or cancel any promotional offer at its sole discretion and without prior notice, especially in cases of misuse, technical errors, or unforeseen circumstances.

We encourage customers to carefully read the specific terms attached to each promotional offer to ensure eligibility.

SECTION 7 – USER COMMENTS, FEEDBACK & SUBMISSIONS

When you submit feedback, ideas, suggestions, or other content to us—whether online, by email, or through any other means—you agree that we may use, publish, or distribute your submissions for marketing, promotional, or operational purposes, without any obligation to compensate you.

We are not obligated to:

  • Treat any submissions as confidential;
  • Provide payment or compensation for any submissions; or
  • Respond to any feedback or comments.

By using our services, you agree not to post or share any content that is unlawful, abusive, defamatory, hateful, threatening, obscene, harassing, or otherwise inappropriate. We reserve the right to remove any content that violates these terms but are under no obligation to do so.

We assume no responsibility and accept no liability for any comments or content posted by you or any third party on our website or platforms.

SECTION 8 – ERRORS, INACCURACIES & OMISSIONS

While we strive to maintain complete, current, and accurate information across our website and services, there may occasionally be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, or other content.

We reserve the right to correct any such errors, inaccuracies, or omissions and to update or modify information at any time without prior notice—even after an order has been submitted.

Although we make every effort to keep all information accurate and up to date, we do not undertake any obligation to update, amend, or clarify information in the Service or on any related website, including pricing, unless legally required.

We appreciate your understanding and apologize for any inconvenience caused by such inaccuracy

SECTION 9 – PERSONAL INFORMATION

The collection, use, and protection of any personal information you provide through our website is governed by our Privacy Policy. By using our site and services, you consent to the practices described therein.

We encourage you to review our Privacy Policy to understand how your data is collected, stored, used, and protected.

SECTION 10 – INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless SleepStore, its affiliates, directors, officers, employees, partners, agents, service providers, independent contractors, consultants, and any associated parties from and against any claims, demands, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:

  • Your access to or misuse of our website, products, or services
  • Any content, images, or materials submitted, posted, transmitted, or otherwise shared by you through our website
  • Your violation of these Terms & Conditions
  • Your infringement of any rights of a third party, including intellectual property, privacy, or contractual rights
  • You agree to promptly notify us of any such claim, dispute, or issue involving a third party in connection with your use of our website or services.

SECTION 11– WARRANTY

At SleepStore, we are committed to providing high-quality sleep products. All products sold through our website are covered under a limited warranty, which may vary depending on the product category.

General Warranty Terms:

  • The warranty covers manufacturing defects in materials or workmanship under normal use during the warranty period specified for each product.
  • The warranty period begins on the date of purchase as stated on your invoice or order confirmation.
  • If a defect arises and a valid claim is received within the warranty period, SleepStore will either:

What the Warranty Does Not Cover:

This limited warranty does not cover:

  • Normal wear and tear, softening of foam, or loss of loft in fiber due to regular use
  • Misuse, abuse, or improper maintenance of the product
  • Damage caused by spills, stains, or unauthorized cleaning agents
  • Any modifications or repairs made by unauthorized parties
  • Products used in commercial or non-residential settings unless explicitly stated

Claim Process:

To initiate a warranty claim, please contact our customer support with:

  • Proof of purchase (invoice or order ID)
  • Photos or videos clearly showing the defect
  • Description of the issue
  • We reserve the right to inspect the product or request its return before approving a claim. All warranty decisions made by SleepStore will be final.

SECTION 12 – GOVERNING LAW & JURISDICTION

These Terms & Conditions, and any separate agreements or policies related to the use of our website and services, shall be governed by and interpreted in accordance with the laws of India.

Any disputes, claims, or legal proceedings arising in connection with the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts located in [Insert Your City, e.g., Mumbai / Delhi / Bengaluru], India.

SECTION 13 – CHANGES TO TERMS & CONDITIONS

SleepStore reserves the right to update, modify, or replace any part of these Terms & Conditions at any time, at our sole discretion. Any changes will be posted on this page with the updated effective date.

It is your responsibility to review these Terms periodically. Your continued use of the website following the posting of any changes constitutes your acceptance of those changes.

SECTION 12 – CONTACT INFORMATION

For any questions, concerns, or inquiries regarding these Terms & Conditions, you may contact us at:

📧 Email: sleepstoremumbai@gmail.com
📞 Phone: +918591854937
📍 Address: B/504, 5th Floor, Subham Centre-1, Cardinal Gracious Road, Near Shree Balmukund Hall, Andheri East, Mumbai, Maharashtra – 400099