Privacy & Cookie Policy


1. Introduction

At SleepStore, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://www.thesleepstore.in,make a purchase, or interact with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Consent

By using our website, you agree to the collection, use, and sharing of your personal information in accordance with this Privacy Policy. If you do not agree with these terms, you may choose not to use our services.

If you are submitting personal data on behalf of someone else, you must ensure that you have the necessary authorization to do so.

We want to assure you that your data is safe with us — SleepStore does not sell or share your personal information with third parties for marketing or unrelated business purposes. Your data is stored securely and is only used to improve your experience, fulfil your orders, or comply with legal obligations.

We implement appropriate security measures to protect your data from unauthorized access, disclosure, or misuse.

3. Compliance

This policy is in accordance with:

  • The Information Technology Act, 2000 and associated rules.

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

  • Any other applicable Indian laws governing data protection and consumer privacy.

4. Data We Collect

We may collect the following types of information:

a. Personal Information:

  • Name

  • Email address

  • Mobile number

  • Shipping/Billing address

  • Payment details (processed through secure third-party gateways)

  • IP address and location

b. Automatically Collected Data:

  • Device type

  • Browser information

  • Pages visited

  • Time spent on the website

  • Referral URL

c. For Recruitment:

  • Resume/CV

  • Educational and professional details

d. Social Media Interactions:

Information received when you engage with us through Facebook, Instagram, or other platforms.

5. Use of Personal Information

We use your data to:

  • Process orders and payments

  • Deliver products and manage returns

  • Respond to your queries and support requests

  • Improve our website and user experience

  • Send updates on promotions and offers

  • Comply with legal and regulatory requirements

6. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small files placed on your device to improve your browsing experience and help us analyse website performance.

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality.

  • Performance Cookies: Help us understand how users interact with the site (e.g., Google Analytics).

  • Functionality Cookies: Remember your preferences.

  • Marketing Cookies: Used for personalized advertising.

You can manage cookie preferences via your browser settings. Note: Disabling cookies may affect certain functionalities.

7. Information Sharing

We do not sell or rent your personal information. However, we may share your data with:

  • Trusted third-party service providers (e.g., delivery partners, payment gateways)

  • Affiliates for better service fulfillment

  • Legal authorities, when required under applicable laws

  • In case of merger, acquisition, or sale of assets

8. Data Security

Your personal data is securely stored on cloud servers with appropriate safeguards. While we take every reasonable step to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by applicable laws.

10. Your Rights

You have the right to:

  • Access the personal data we hold

  • Correct or update your information

  • Request deletion or restriction of use

  • Withdraw consent at any time

  • Opt-out of marketing communication

To exercise these rights, contact: privacy@sleepstore.in

11. Children’s Privacy

SleepStore is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us for prompt deletion.

12. Links to Other Sites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such websites.

13. Limitation of Liability

SleepStore will not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability is limited to the purchase price of the product you bought.

14. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page. Continued use of the website after changes signifies your agreement to the revised policy.

15. Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in [e.g., Mumbai, Pune, etc.].

16. Grievance Redressal

If you have any complaints or grievances related to your data privacy, please contact:

Grievance Officer
 Name: [Insert Name]
 Email: [Insert Email]
 Phone: [Insert Phone]
 Address: [Insert Office Address] 

We aim to acknowledge your complaint within 48 hours and resolve it within 30 days.

17. Contact Us

For any privacy-related queries, please reach us at:
 📧 Email: sleepstoremumbai@gmail.com
 📞 Phone: 8591854937
 📍 Address: 5th Floor, B/504, Subham Centre-1, Cardinal Gracious Road, Near Shree Balmukund Hall, Andheri East, Mumbai, Mumbai Suburban District, Maharashtra, 400099, India

Frequently Asked Questions

Payment and Promo Code FAQs

We accept all major Indian payment methods to make your shopping experience convenient and secure. You can pay for your SleepStore orders using:

Credit/Debit Cards (Visa, MasterCard, American Express, Maestro, RuPay)

UPI (Google Pay, PhonePe, BHIM, Paytm)

Mobile Wallets (Paytm, MobiKwik, Freecharge)

Net Banking (All major Indian banks)

Cash on Delivery (COD) – available on eligible orders

Yes, absolutely. We use industry-standard encryption to protect your payment information. Your card details are securely processed through trusted payment gateways, and we do not store your card information on our servers.

Unfortunately, you can only use one promo code per order. If you have multiple promo codes, you can choose the one that offers the best discount for your purchase.

To apply a promo code, simply enter the code in the designated promo code box at checkout and click 'Apply.' The discount will be reflected in your order total.

If your promo code isn't working, please check the following:

Make sure the code is entered exactly as it appears, without extra spaces.

Ensure the promo code hasn't expired.

Some codes are valid only for specific products or collections. Double-check the terms and conditions of the code.

If you still have trouble, reach out to our customer support for assistance.

Yes, you can get a refund even if you used a promo code, but only for the amount you actually paid. The value of the promo code is not refundable.

Stay updated on our latest offers and promotions by subscribing to our newsletter, following us on social media, or checking the banners on our website regularly.

Shipping & Returns

We offer a 10-day return and exchange policy. Items should be unused, in their original packaging, and in resalable condition. Please reach out to our support team to initiate a return or exchange.

To start a return or exchange, please contact our customer support team via email or phone with your order details. Our team will guide you through the process step by step.

Once we receive and inspect your returned item, the refund will be processed within 5-7 business days. The amount will be credited to your original payment method or as store credit, based on your preference.

Yes, you can cancel your order within 24 hours of placing it. Please contact our support team as soon as possible to request a cancellation. After this window, the order may already be in processing or shipped, making cancellation more challenging.

Shipping FAQs

We offer free shipping across India. Orders are usually delivered within 3-7 business days, depending on your location.

Yes, if your order hasn’t been shipped yet, you can contact our support team to update your shipping address.

Currently, we only ship within India. We are exploring international shipping options for the future.

You will receive a tracking number via email once your order is shipped. You can use this number to track your package here.

If your order is delayed, please contact our support team with your order number, and we will assist you promptly.

We take care to pack your pillows and cushions securely in sturdy, waterproof packaging so they arrive in perfect condition. If you ever receive a package that’s damaged or tampered with, please inform us immediately. We’ll make sure it’s right.