1. Introduction

At SleepStore, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://www.thesleepstore.in,make a purchase, or interact with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Consent

By using our website, you agree to the collection, use, and sharing of your personal information in accordance with this Privacy Policy. If you do not agree with these terms, you may choose not to use our services.

If you are submitting personal data on behalf of someone else, you must ensure that you have the necessary authorization to do so.

We want to assure you that your data is safe with us — SleepStore does not sell or share your personal information with third parties for marketing or unrelated business purposes. Your data is stored securely and is only used to improve your experience, fulfill your orders, or comply with legal obligations.

We implement appropriate security measures to protect your data from unauthorized access, disclosure, or misuse.

3. Compliance

This policy is in accordance with:

• The Information Technology Act, 2000 and associated rules.
  
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
  
• Any other applicable Indian laws governing data protection and consumer privacy.
  

4. Data We Collect

We may collect the following types of information:

A. Personal Information:

• Name
• Email address
• Mobile number
• Shipping/Billing address
• Payment details (processed through secure third-party gateways)
• IP address and location

B. Automatically Collected Data:

• Device type
• Browser information
• Pages visited
• Time spent on the website
• Referral URL

C. For Recruitment:

• Resume/CV
• Educational and professional details

D. Social Media Interactions:

Information received when you engage with us through Facebook, Instagram, or other platforms.

5. Use of Personal Information

We use your data to:

• Process orders and payments
• Deliver products and manage returns
• Respond to your queries and support requests
• Improve our website and user experience
• Send updates on promotions and offers
• Comply with legal and regulatory requirements
  

6. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small files placed on your device to improve your browsing experience and help us analyze website performance.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality.
• Performance Cookies: Help us understand how users interact with the site (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences.
• Marketing Cookies: Used for personalized advertising.
• You can manage cookie preferences via your browser settings. Note: Disabling cookies may affect certain functionalities.

7. Information Sharing

We do not sell or rent your personal information. However, we may share your data with:

• Trusted third-party service providers (e.g., delivery partners, payment gateways)
• Affiliates for better service fulfillment
• Legal authorities, when required under applicable laws
• In case of merger, acquisition, or sale of assets

8. Data Security

Your personal data is securely stored on cloud servers with appropriate safeguards. While we take every reasonable step to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by applicable laws.

10. Your Rights

You have the right to:

• Access the personal data we hold
• Correct or update your information
• Request deletion or restriction of use
• Withdraw consent at any time
• Opt-out of marketing communication

11. Children’s Privacy

SleepStore is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us for prompt deletion.

12. Links to Other Sites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such websites.

13. Limitation of Liability

SleepStore will not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability is limited to the purchase price of the product you bought.

14. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page. Continued use of the website after changes signifies your agreement to the revised policy.

15. Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in [Insert City, e.g., Mumbai, Pune, etc.].

16. Grievance Redressal

If you have any complaints or grievances related to your data privacy, please contact:

Grievance Officer
Name: [Insert Name]
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Office Address] 

We aim to acknowledge your complaint within 48 hours and resolve it within 30 days.

17. Contact Us

For any privacy-related queries, please reach us at:
📧 Email: sleepstoremumbai@gmail.com
📞 Phone: 8591854937
📍 Address: 5th Floor, B/504, Subham Centre-1, Cardinal Gracious Road, Near Shree Balmukund Hall, Andheri East, Mumbai, Mumbai Suburban District, Maharashtra, 400099, India