Product FAQs
What payment methods do you accept?
We accept all major Indian payment methods to make your shopping experience convenient and secure. You can pay for your SleepStore orders using:
Credit/Debit Cards (Visa, MasterCard, American Express, Maestro, RuPay)
UPI (Google Pay, PhonePe, BHIM, Paytm)
Mobile Wallets (Paytm, MobiKwik, Freecharge)
Net Banking (All major Indian banks)
Cash on Delivery (COD) – available on eligible orders
Is it safe to use my credit/debit card on your website?
Yes, absolutely. We use industry-standard encryption to protect your payment information. Your card details are securely processed through trusted payment gateways, and we do not store your card information on our servers.
Can I apply multiple promo codes to my order?
Unfortunately, you can only use one promo code per order. If you have multiple promo codes, you can choose the one that offers the best discount for your purchase.
How do I apply a promo code to my order?
To apply a promo code, simply enter the code in the designated promo code box at checkout and click 'Apply.' The discount will be reflected in your order total.
What should I do if my promo code isn’t working?
If your promo code isn't working, please check the following:
Make sure the code is entered exactly as it appears, without extra spaces.
Ensure the promo code hasn't expired.
Some codes are valid only for specific products or collections. Double-check the terms and conditions of the code.
If you still have trouble, reach out to our customer support for assistance.
Do you offer gift cards?
Currently, we do not offer gift cards, but we are exploring this option for future updates.
Can I get a refund for my purchase if I used a promo code?
Yes, you can get a refund even if you used a promo code, but only for the amount you actually paid. The value of the promo code is not refundable.
How can I find out about current promotions?
Stay updated on our latest offers and promotions by subscribing to our newsletter, following us on social media, or checking the banners on our website regularly.
What is your return and exchange policy?
We offer a 10-day return and exchange policy. Items should be unused, in their original packaging, and in resalable condition. Please reach out to our support team to initiate a return or exchange.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer support team via email or phone with your order details. Our team will guide you through the process step by step.
How long does it take to receive my refund?
Once we receive and inspect your returned item, the refund will be processed within 5-7 business days. The amount will be credited to your original payment method or as store credit, based on your preference.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please contact our support team as soon as possible to request a cancellation. After this window, the order may already be in processing or shipped, making cancellation more challenging.
What is your shipping policy?
We offer free shipping across India. Orders are usually delivered within 3-7 business days, depending on your location.
Can I change my shipping address after placing an order?
Yes, if your order hasn’t been shipped yet, you can contact our support team to update your shipping address.
Do you offer international shipping?
Currently, we only ship within India. We are exploring international shipping options for the future.
How do I track my order?
You will receive a tracking number via email once your order is shipped. You can use this number to track your package on our courier partner’s website.
What should I do if my order is delayed?
If your order is delayed, please contact our support team with your order number, and we will assist you promptly.
What is your packaging Safety?
We take care to pack your pillows and cushions securely in sturdy, waterproof packaging so they arrive in perfect condition. If you ever receive a package that’s damaged or tampered with, please inform us immediately. We’ll make sure it’s right.
